Frequently Asked Questions

XtraDrivers is a driver-sharing platform built exclusively for FedEx ISPs. It allows ISPs to share drivers between each other, so they can find coverage when they are short and monetize drivers when they are available. The platform also securely processes payments between ISPs for each confirmed driver day.

The platform is designed only for FedEx ISPs. Each company is verified as an ISP before being able to share or request drivers.

No. XtraDrivers is not a staffing agency and does not employ drivers. It is a collaboration and payment tool between ISPs that already employ their own drivers. You keep full control over your drivers, payroll, and HR processes; we simply connect ISPs, coordinate availability, and process payments between them.

There is no monthly subscription. The platform is free to use. You only pay a small platform fee per confirmed driver day when a driver share is successfully completed between ISPs.

No. You can create your account, add drivers, mark availability, and review available drivers from other ISPs without any cost. Platform fees only apply when a driver share is confirmed and completed.

You can add as many drivers as you want, but you decide which ones are available to be shared by marking their availability on the calendar. Only drivers with availability will show up as available to other ISPs.

The owning ISP always controls the driver’s availability. You can update availability at any time — even at the last minute — so that the platform reflects the real status of your operation.

A driver can work for another ISP only during the dates that the owning ISP has marked as available and that have been approved through a request on XtraDrivers. All operational and employment agreements remain between ISPs; XtraDrivers only facilitates scheduling and payments between them.

From the “Find Drivers” screen, you can filter by date and see which drivers are available. When you find a driver that fits your needs, you send a request specifying the date or dates needed. The owning ISP can then approve, modify, or decline the request.

Once a request is approved, both ISPs see the confirmation in their dashboards. The driver is considered reserved for those dates, and the requesting ISP will be billed through XtraDrivers for each confirmed driver day based on the agreed daily rate. You then proceed with your normal operational and onboarding steps as agreed between the ISPs.

Cancellation policies are defined between ISPs. XtraDrivers does not enforce a specific cancellation policy, but the platform will allow you to track status changes so both sides can stay aligned. Any financial adjustments related to cancellations are handled according to the agreements between ISPs.

When a driver share is confirmed, the requesting ISP pays through XtraDrivers for each scheduled driver day at the agreed daily rate. The platform securely processes the payment, deducts the platform fee, and automatically pays out the ISP that is providing the driver.

The owning ISP remains fully responsible for compensating their driver via their normal payroll or contractor process. XtraDrivers never becomes the employer of the driver and does not run payroll on behalf of any ISP.

Each ISP remains responsible for ensuring that any driver they use meets FedEx requirements and any legal or contractual obligations. XtraDrivers is a coordination and payment platform between ISPs and does not assume operational, compliance, or employment responsibilities.

Only essential details are displayed: name, availability, daily cost, and company name. Sensitive identifiers such as FedEx IDs can be restricted or only shown after a request is approved, depending on your configuration.

We follow industry best practices for secure data handling. Data is used only to operate the platform and is never sold to third parties. For more details, please review our Privacy Policy.

Go to the homepage and click on “Create Your Free Company Account”. You’ll be guided through a short registration process and then you can start adding drivers, marking availability, and receiving or sending requests.

Yes. If you’d like help with configuration or best practices for using the platform, you can contact us at contact@xtradrivers.com.